Details
06/21/2019
Senior Vice President, Community Operations
Covenant Retirement Communities (CRC)
Senior Vice President, Community Operations
A leader in faith-based senior living and continuing care, Covenant Retirement Communities (CRC), headquartered in Skokie, Illinois, is the nation’s fifth largest non-profit senior services provider serving 5,000 residents and employing a dedicated team of approximately 3,200 staff members. CRC is transforming and will be known as Covenant Living Communities & Services within the year. It also is pursuing transformational growth both in terms of service offerings and locations and is looking to add a Senior Vice President, Community Operations to grow with it.
Reporting to the CEO, the Senior Vice President, Community Operations (SVP) will oversee all facets of campus operations for 12 continuing care retirement communities, two rental communities, and one skilled nursing building located in nine states and all four U.S. time zones. This position is responsible for operational and financial performance of each community in concert with the organization’s mission and strategic plan while assuring an excellent employee and resident experience. The new executive will foster a culture of accountability, hospitality, integrity, compliance, quality, and transparency and oversee the regional operations team, dining services, facilities management, campus-based health services and interacts with regional and executive directors throughout the country. This position is based in Chicago and requires 50% travel. CRC has a very collaborative, interactive approach to leadership and the SVP will also build strong relationships with the executive leadership team, with campus Executive Directors and residents by interfacing regularly while on-site.
The finalist candidate will be a team player with outstanding interpersonal communication skills and an aptitude for establishing and sustaining positive relationships, creating operational, financial and strategic alignment among campuses and central office leadership and motivating people. As SVP, this individual must demonstrate an ability to inspire and motivate a high performing, dedicated, and caring team, serving to facilitate that team’s ongoing success. (S)he embodies a leadership approach of collaboration, support and mutual respect through consistent and concise communication. An excellent listener with an aptitude for hearing multiple perspectives, the SVP embodies an approach that generates buy-in for decision-making from all affected parties, including staff and residents.
This role requires proven experience in developing and implementing systems and processes that enhance organizational efficiencies and ensures best practices. As a chief liaison between the central office and campuses from coast to coast, the SVP will excel at “looking through the lens” of the full organization and discern effective measures to maximize individual campuses’ performance. Ten years of progressively responsible leadership experience with at least five years in a senior leadership role overseeing multi-facility, multi-state is required (experience in a Continuing Care Retirement Community or senior housing highly desired). Master’s degree in business administration, nursing, health care management or related field preferred.
This is an outstanding opportunity for a collaborative, performance-driven leader to join an organization that at its core is highly committed to supporting older adults. Candidate nominations or expressions of personal interest may be directed in confidence to Holly Hemrick, Senior Project Manager, Deffet Group, Inc., via email: info@deffetgroup.com.